"The Builder Business Builder" "Builder Business Builder" and "BBB" are trading names of Bigsweir Limited

Company No. 16053007.

 

These terms of use (together with any documents referred to in them) advise the terms on which you may make use of our website www.thebuilderbusinessbuilder.com (the Site) and/or our mobile application (the App), whether as a guest or a registered user, and the connection service that we provide through them (collectively, Builder Business Builder), including any bookings made for any services provided.

Please read these terms of use carefully before you start to make any use of Builder Business Builder, as they will apply to your use of it (although please note that they will not apply to any third party services you request through Builder Business Builder). We recommend that you print a copy of these terms of use or save them to your computer or device for future reference.

By using Builder Business Builder, you confirm that you have read and accepted these terms of use and that you agree to comply with and be bound by them. If you do not agree to them, you must not use Builder Business Builder

Please note that these terms of use do not apply to any cleaning or other services that you request from Service Providers (as defined below).

Other applicable terms

These terms of use refer to our privacy and cookie policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us, as well as information about the cookies and/or other similar technologies (for example, analytics) we use. By using Builder Business Builder, you consent to such processing and you warrant that all data provided by you is accurate. For full details of our privacy policy please find them in the footer of this page.

Information about us and how to contact us

Builder Business Builder uses a technology platform, accessed through the Site or the App, that connects users (such as you) with third party providers of cleaning services and certain other services as listed on the Site (Service Providers). It enables you to engage a Service Provider in your area for the provision of those services.

If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at hello@tidyo.me

 

Use of your account

You are fully responsible for the integrity and security of your username and password, we grant you usage of the site and associated app in order for you to manage your services with your service provider.

We reserve the right to withdraw your use of these services at any time for any reason. You are responsible for all acts carried out under your username and password whether done mistakenly or fraudulently by yourself.

 

Disclaimer

Please note that we provide the platform that connects users (such as you) with Service Providers and allows them to be introduced. We do not, ourselves, provide any cleaning services or other services of the type listed on the Site as being provided by Service Providers and any contract for the provision of those services is between you and the relevant Service Provider (and not us). It is up to the relevant Service Provider to perform any services you request through Builder Business Builder (and, if requested by you, to provide any cleaning materials required) and you agree to comply with any terms of service that apply between you and the relevant Service Provider.

You understand that you are entering into a separate contract with the service provider under which the details of the services shall be explained, these are at the absolute discretion of the service provider and are entirely separate from Builder Business Builder. It is your responsibility to ensure the service provider understands the details of this contract and any services that you wish for them to carry out. The number of cleaners attending your property, i.e service providers may be different from that on your booking confirmation email, which is to act as an indication. If a specific number of providers is demanded please ensure this is detailed in your customer booking notes.

We do not employ Service Providers and, unless otherwise specified in these terms of use, we are not responsible for, and make no representations, warranties or guarantees as to, the behaviour, acts or omissions of any Service Providers you engage through Builder Business Builder or the quality of the services they provide. If a Service Provider you engage through Builder Business Builder causes any damage to your property in the course of providing services to you, responsibility for such damage will ultimately rest with the Service Provider (and not with us).

If you have a complaint in relation to the services provided by a Service Provider, that complaint must be taken up with the Service Provider directly. If you are unable to resolve a dispute with a Service Provider or you cannot reach an agreement with a Service Provider, please contact us and we will use our reasonable endeavours to try to resolve the dispute.

We take all reasonable measures to ensure the suitability and quality of the Service Providers, including, without limitation, conducting interviews, obtaining proof of identity and address and obtaining references. However, you acknowledge that, in carrying out any checks, we may be reliant on information supplied by third parties and we cannot guarantee that such information is accurate and true, despite due dilligence. We also cannot guarantee that any particular Service Provider is suitable for your needs and you use Service Providers at your own risk, although we may remove a Service Provider from TIDYO on the basis of any feedback you or other users provide in relation to that Service Provider if we deem it appropriate, notwithstanding that we are under no obligation to do so.

Pricing and payment

When you first request the services of a Service Provider, you will be asked to provide us with valid credit or debit card payment details to pay for the services you request through Builder Business Builder. We will store your card details for such purpose and you agree that we may undertake authorisation checks on that card (including when you use Builder Business Builder to request the services of a Service Provider).

The amount you will pay will comprise: (i) a fee due to the Service Provider, for a regular service this will be based on the duration of the visit(s) (i.e. the number of hours worked); and (ii) a service fee due to us as stated on an invoice (which you can request through hello@tidyo.me) (or part thereof) worked by the Service Provider and (iii) Any additional extra services which you have selected during the booking process. We will issue you with a single receipt for the total amount paid by you in respect of each booking.

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Builder Business Builder reserves the right to withdraw our services from clients who engage in abusive, disrespectful, discriminatory, or derogatory behavior toward our service providers. We do not tolerate any conduct that disrespects individuals based on characteristics protected by law, including but not limited to race, gender, religion, disability, or sexual orientation.

 

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If we withdraw your right to use Builder Business Builder:

• all rights granted to you under these terms of use shall cease;

• you must immediately cease all activities authorised by these terms of use, including your use of Builder Business Builder;

• you must, if applicable, immediately delete the App from all Mobile Devices; and

• you must not attempt to re-register to use Builder Business Builder

Other important terms

We may transfer our rights and obligations under these terms of use to another organisation, but this will not affect your rights or our obligations under these terms of use.

You may only transfer your rights or obligations under these terms of use to another person if we agree in writing.

If we fail to insist that you perform any of your obligations under these terms of use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Each of the conditions of these terms of use operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

These terms of use are not intended to confer rights on anyone other than you and us.

Events outside our control

We will not be liable or responsible for any failure to perform, or any delay in the performance of, any of our obligations under these terms of use that is caused by any event or circumstance beyond our reasonable control, including any failure of public or private telecommunications networks or any delays or latency due to your physical location or your wireless data service provider’s network. Additionally, we will not be held liable for any failure to perform our obligations due to acts of god or force majeure.

 

 

Applicable law

These terms of use, their subject matter and formation are governed by English law. If you are a consumer, the courts of England and Wales will, subject to the paragraph below, have non-exclusive jurisdiction over any claim arising from, or related to, these terms of use (unless you are a resident of Northern Ireland, in which case you may bring proceedings in Northern Ireland, or you are resident of Scotland, in which case you may bring proceedings in Scotland). If you are a business, you and we each agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, these terms of use.

Nothing in the foregoing paragraph will limit our right to take proceedings against you in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdictions preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.